Support

Frequently asked questions

Find answers to the most common questions about the VeroPiano platform.

What level of knowledge is required to get started?

Basic familiarity with the piano can make it easier to get started, but it is not required. The platform is designed to guide you step by step, so even complete beginners can follow along with a bit more attention and practice.

In addition, each song comes in both an easier and a more advanced version – simpler arrangements are ideal for beginners, while more advanced versions are intended for those who already play and want to expand their repertoire.

With regular practice and a bit of patience, you will quickly get the hang of it and start playing your first songs.

How do the tutorials work?

Each song features an original VeroPiano arrangement, along with written sheet music and a detailed video tutorial where you can clearly see which keys are being played.

Songs are divided into sections that you learn gradually – first the right hand, then the left, and finally combining them into a complete piece. You can slow everything down and follow at your own pace, step by step.

Are the arrangements intended for beginners or more advanced players?

The arrangements are carefully designed to suit different skill levels. Simple versions adapted for beginners are available, as well as more advanced, richer, and more complex interpretations.

What is the difference between beginner, intermediate, and advanced levels?

Beginner level
Simple arrangements combining melody with basic chords. Chords are mostly played simultaneously or in gentle arpeggios, without demanding technical elements.

Intermediate level
Arrangements with developed accompaniment including arpeggios and ornaments. Requires better hand coordination and delivers a beautiful, rich, musically fulfilling sound - ideal for improving style, expression, and technique.

Advanced level
More complex arrangements with rich arpeggios, ornaments, and expressive details. Designed for players who want a full, professional sound and more complete musical expression.

How much does the subscription cost and what do I get?

VeroPiano offers three subscription plans:

🎹 Starter — €14.99/week (7 days): unlimited access to HD video songs and lessons, ideal to try the platform
🎹 Basic — €29.99/month: unlimited library access + 20% off sheet music
🎹 Premium — €49.99/month: everything in Basic + 30% off sheet music + the option to submit song requests + priority support

All plans include progress tracking and access to content added regularly. No hidden fees — cancel anytime.

Do subscribers get a discount on sheet music purchases?

Yes! VeroPiano subscribers receive a discount when purchasing sheet music:

🎵 Basic subscription — 20% off all sheet music
🎵 Premium subscription — 30% off all sheet music

The discount is automatically applied during checkout and is visible throughout the payment process. This is one of the subscription benefits that allows you to grow your sheet music collection at a better price.

How are sheet music prices determined?

Sheet music prices are based on the difficulty level of the arrangement:

🎹 Beginner level — lowest price, ideal for those just learning the basics
🎹 Intermediate level — mid-range price, for players looking to improve their technique
🎹 Advanced level — higher price, for complex arrangements with rich details

This pricing structure ensures you pay for what matches your current level and needs.

Can I download the sheet music PDF after purchase?

Yes, of course! After purchase, the sheet music PDF is permanently available on your account and you can download it at any time. There is no time limit — once purchased, the sheet music is yours forever and you can download it as many times as you like.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time without any penalties. Access to content remains active until the end of the paid period. For cancellations or any subscription-related questions, contact us at info@veropiano.com.

What devices and browsers can I use?

VeroPiano works on all modern devices — computers, tablets, and phones (iOS and Android). We recommend the latest version of Chrome, Firefox, Safari, or Edge for the best video experience.

Can I request a song that isn't in the library?

Absolutely! We actively track student wishes and regularly add new songs. Premium members can submit a song request through the VeroPiano platform, and our team reviews and prepares new arrangements according to catalog priorities.

Can I share access with family members?

Each account is intended for one user. If multiple family members want to use the platform, each person needs their own account with a subscription. For group or family packages, contact us directly.

Didn't find your answer?

Feel free to contact us — we respond quickly and are happy to help.